Terms and Conditions

Terms of use
for AccelaSearch and AccelaSearch Chat

1. Introduction

These contractual terms — together with the chosen plan, including a free plan, agreed upon when this contract is entered into or subsequently (upgrades or downgrades), and any further documents relating to service activation, all of which form an integral and substantive part of this contract — govern the relationship between AccelaSearch SRL (VAT number: 11919200961), with its registered office at Viale Sarca 336/F, Milan, represented by its acting managing director (hereinafter “ACCELASEARCH”), and the Customer who accepts these terms. Under this contract, ACCELASEARCH undertakes to provide the services specified in the plan for the Customer (including subsequent plans referring to these clauses) for the consideration agreed in that plan.

2. Subject matter

The contract covers the provision to the Customer of the e-commerce search enhancement service named “ACCELASEARCH”, including the conversational mode AccelaSearch Chat. The service is provided as SaaS (“software as a service”, hereinafter the “Service”). Under this contract, ACCELASEARCH undertakes to provide the Service according to the plan selected by the Customer, granting a software licence limited to that plan, which is non-exclusive and non-transferable.

The Licence permits use of the Software only for purposes envisaged or specifically authorised by ACCELASEARCH.

The Service’s technical features are described in more detail at https://accelasearch.com/en/features. Management of the features is subject to ACCELASEARCH’s sole discretion, in keeping with the relationship of trust underlying this contract, respecting ACCELASEARCH’s know-how and the outcomes of any consultancy provided to the Customer where included in the quotation.

The Customer declares that the Services are received for business purposes and not for personal, domestic or family use. The Customer also acknowledges that ACCELASEARCH will use the supplied email address for communications.

3. Activation times

The Service is activated as soon as possible. The Customer acknowledges and accepts that any stated activation times are indicative only. The Customer releases ACCELASEARCH from liability concerning activation conditions or timing, or malfunctions caused by third-party platforms or providers; these do not constitute contractual non-performance by ACCELASEARCH under Article 1218 et seq. of the Italian Civil Code.

4. Use of the Software

The Customer may use the licensed Software by installing it on a single website, except in the case of a multi-site licence, as provided by applicable law.

The Customer may not modify, translate, decompile, copy or carry out any other activity not expressly authorised by ACCELASEARCH.

For all features included in the Service, the Customer accepts that activation and operation depend on the correct functioning of the Customer’s e-commerce website.

For the Service to operate correctly, the Customer must correctly configure and enable the features provided by ACCELASEARCH. ACCELASEARCH cannot be held liable for direct or indirect damage arising from incorrect execution of, or failure to follow, its instructions.

5. Account creation

To use the Software, the Customer must register a personal account following the steps in the guide on the website. Account registration requires first name, surname, email address, company name, website address, business sector and any relevant information about the business requesting the Service. ACCELASEARCH may refuse an Account application or cancel an existing Account for any reason at its sole discretion.

When registering and creating the Account, the Customer declares that they are (i) at least 18 years old or (ii) of legal age in the country where they reside and use the Services.

Following registration, the Customer is solely responsible for managing their credentials and Account. They must safeguard their password diligently, keep access details secret and remain solely responsible for any damage caused by third parties becoming aware of or using their Service credentials.

6. Plans, responses and payments

6.1 Plans. The Customer may use the Service with the free Lite plan or by subscribing to one of the paid Start, Standard and Advanced plans, billed monthly or annually. For higher volumes, ACCELASEARCH may offer an Enterprise plan governed by a dedicated offer, which takes precedence over this article on the matters it expressly regulates. Included responses, maximum indexed products, features and prices for each plan are described at https://accelasearch.com/en/pricing in the version in force at subscription or renewal. All prices exclude VAT.

6.2 Responses. Service consumption is measured in responses. One response is counted each time the Service responds to a user of the Customer’s website: in search mode, each request for results, including suggestions displayed while typing; in AccelaSearch Chat, each message answered by the Service. Catalog imports and updates do not consume responses. The Customer may check used responses in the console at any time; the count recorded by ACCELASEARCH’s systems is authoritative.

6.3 Included responses and the Lite plan. Each plan includes a monthly response allowance, even with annual billing. Included responses unused in a month do not roll over to subsequent months. Lite is free, does not expire and includes up to 100 indexed products and 100 responses per month.

6.4 Top-ups. In addition to included responses, the Customer may purchase response top-ups on any plan, starting from a minimum amount of €10. The response quantity and price of each top-up depend on the plan and are shown at https://accelasearch.com/en/pricing. Top-up responses are used only after the month’s included responses and remain valid for 12 months from purchase, even if the Customer changes plan or switches to Lite. Top-ups are non-refundable.

6.5 Exhausted responses. ACCELASEARCH notifies the Customer by email and in the console when 80% and 100% of the monthly included responses have been used. To prevent search on the Customer’s website from stopping, when available responses are exhausted the Service automatically activates the plan’s minimum top-up and charges the registered payment method. The Customer accepts this automatic activation and may set a monthly spending cap for top-ups or disable automatic top-ups in the console at any time. On Lite, automatic top-ups are active only if the Customer has registered a payment method.

6.6 AccelaSearch Chat. AccelaSearch Chat is included in all plans, with the features shown for each plan at https://accelasearch.com/en/pricing; new features may be reserved for higher plans. Chat responses are generated automatically by artificial intelligence systems based on the catalog and content supplied by the Customer and may contain inaccuracies. The Service informs users of the Customer’s website that they are interacting with an artificial intelligence system. The Customer remains responsible for the accuracy and updating of catalog data, including prices, availability and product characteristics, and ACCELASEARCH is not liable for incorrect information resulting from that data.

6.7 Duration, renewal and cancellation. Monthly subscriptions renew automatically each month and annual subscriptions each year, unless cancelled. The Customer may cancel or change plan in the console at any time. Upgrades take effect immediately and the fee is adjusted as shown in the console when changing plan. Cancellation and downgrades take effect at the end of the period already paid for and do not entitle the Customer to a refund of the remaining fee. At the end of the subscription, the Account switches to Lite and its limits apply.

6.8 Price and plan changes. ACCELASEARCH may change prices, included responses, top-up prices and plan features by notifying the Customer by email at least 30 days in advance. Changes apply from the first renewal after that notice period; for annual subscriptions, from the annual renewal. Customers who do not accept the changes may cancel without charge before they take effect. Changes favourable to the Customer may apply immediately.

6.9 Payment. Payment is made by debit or credit card or other methods indicated at subscription. Monthly and annual fees are paid in advance; top-ups are paid at purchase or automatic activation. If payment is unsuccessful within 28 days of the first attempt, ACCELASEARCH may suspend access to the Account and Service until the outstanding amount is paid. If the amount remains unpaid for 60 days from suspension, ACCELASEARCH may close the Account.

6.10 Effective date and existing Customers. This article applies from publication of the new price list. Customers with an active subscription on the preceding day retain their current plan and price until the first renewal falling at least 30 days after notification of the corresponding new plan. Before that date, the Customer may switch to the new plan in the console; if they do not accept it, they may cancel without charge.

7. Prohibition on assignment

The Customer is expressly prohibited from assigning or sublicensing the Software to third parties, or otherwise permitting third-party use, whether free of charge or for payment, without ACCELASEARCH’s prior written consent. Breach entitles ACCELASEARCH to terminate this contract.

8. Liability

Data collection is carried out by the Customer and is their sole responsibility. When collecting data, the Customer, responsible for processing, must comply with Regulation (EU) 2016/679 (GDPR).

ACCELASEARCH is not liable for direct or indirect damage suffered by the Customer or third parties arising from use or non-use of the Software, subject to mandatory provisions of law.

The Customer is personally and directly responsible for breaches of the Software use conditions in Article 4 by its employees, consultants or other persons engaged in any capacity.

ACCELASEARCH cannot be held liable for brief Software malfunctions caused by technical problems involving equipment, servers, routers, telephone lines, telecommunications networks, etc.

Software malfunctions, data losses, accidental disclosure of personal or sensitive data, or other damage resulting from attacks by cybercriminals, thieves, hackers, crackers, viruses, etc. cannot be attributed to ACCELASEARCH.

ACCELASEARCH assumes no liability for disruption, interruption or damage due to force majeure, including accidents, fires, explosions, strikes, lockouts, earthquakes, disasters, floods, riots or other unforeseeable events preventing use of the Software.

ACCELASEARCH is not responsible for Software malfunctions caused by non-compliance or obsolescence of the Customer’s equipment, or incompatibility with the software of the website on which it is installed.